Clinic Policies

Prior to your visit, please review our clinic policies

listed below.

Arrival Policy - For your protection, and that of all others, all dogs

must be on a leash and properly controlled while in the waiting area,

exam room, and in the parking lot. All cats must be presented in an

appropriate carrier or on a leash. 

Payment Policy - We accept Visa, Mastercard, Debit, Cash, and

PetCard Financing. We DO NOT accept personal cheques or provide

payment plans. If you are in need of a payment plan, financing is

available through PetCard.

**Payment is due when services are rendered. If you have cost concerns, please discuss this with our staff PRIOR to treatments, diagnostic tests, or any other services. We can provide a written estimate of cost's for any procedure, treatment, test, or medication. In some instances, a deposit may be required for significant emergency surgical procedures or hospitalized patients.  

 

Privacy Policy - South Hill Animal Clinic shall ensure that our employees keep all personal information confidential and comply with the security standards established by this veterinary facility. 

Cancellation Policy - We ask that our clients provide us with at least 48 hours notice when canceling an appointment. If you have “no-showed” for your scheduled appointment or surgery multiple times, we may require a deposit prior to booking your next appointment. 

 

Fasting Patient Policy - Animals arriving for surgeries, sedation, or anesthetics must be fasted unless otherwise advised.  If your pet is scheduled for surgery or an anesthetic, he or she should not have food after 6:00p.m. the night before and water should be removed at 10:00pm. Do not give any food or water the morning of the procedure.  Please walk your dog prior to bringing him or her in so that they have had a chance to evacuate their bowels and bladder. If your animal is on medication, please check with our staff before discontinuing the medication. Please call us for special instructions regarding puppies, kittens or diabetic pets.

 

Elective or Non-Therapeutic Procedures Policy - South Hill Animal Clinic does not perform surgeries that are deemed a cosmetic alteration, or procedures that are of no medical benefit to the patient. Types of procedures we do not perform include: tail docking, ear cropping, tattooing other then for identification/registration, and declawing. In Saskatchewan veterinarians are prohibited from performing various cosmetic surgeries through the Saskatchewan Veterinary Medical Association (SVMA) by-laws and codes of practice. Please refer to this document from the Canadian Veterinary Medical Association for more information.