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Clinic Policies
Prior to your visit, please review our clinic policies listed below.
Arrival Policy - Call when you have arrived, or if you do not have a phone you can knock on the side door (it has a metal dog on it). We ask that you wait in your vehicle until instructed by staff to come in. The purpose for this is to keep the clinic and reception area quieter to reduce the stress of the pet's who are in the exam rooms. For your protection, and that of all others, all dogs must be on a leash and properly controlled while in the reception area, exam room, and in the parking lot. All cats must be presented in an appropriate carrier or on a leash.
Payment Policy - We accept Visa, Mastercard, Debit, Cash, Trupanion Insurance, and PetCard Financing. We DO NOT accept personal cheques or provide payment plans. If you are in need of a payment plan, financing is available through PetCard.
**Payment is due when services are rendered. If you have cost concerns, please discuss this with our staff PRIOR to treatments, diagnostic tests, or any other services. We can provide a written estimate of cost's for any procedure, treatment, diagnostic, or medication. In some instances, a deposit may be required for significant emergency surgical procedures or hospitalized patients.
Privacy Policy - South Hill Animal Clinic shall ensure that our employees keep all personal information confidential and comply with the security standards established by this veterinary facility.
Cancellation Policy - We ask that our clients provide us with at least 24 hours notice when canceling or rescheduling an appointment. Cancellations without a minimum of 24 hour notice or failure to show for your appointment, will be subject to a cancellation fee. If you have “no-showed” for your scheduled appointment or surgery multiple times, we may require a non-refundable deposit prior to booking your next appointment.
Late Arrival/Pick-up Policy - We do try to accommodate our clients as much as possible but our doctors are typically fully booked for appointments and surgeries daily. Sometimes we will be unable to see your pet if you arrive late for your appointment. If we are able to still see you after a late arrival, a late fee will be charged. This same fee will be applied to invoices if pets who have stayed with us are not picked up at the agreed upon time or before closing.
Fasting Patient Policy - Animals arriving for surgeries, sedation, or anesthetics must be fasted unless otherwise advised. If your pet is scheduled for surgery or an anesthetic, he or she should not have food after 6:00p.m. the night before and water should be removed at 10:00pm. Do not give any food or water the morning of the procedure. Please walk your dog prior to bringing him or her in so that they have had a chance to evacuate their bowels and bladder. If your animal is on medication, please check with our staff before discontinuing the medication. Please call us for special instructions regarding puppies, kittens or diabetic pets.
Elective or Non-Therapeutic Procedures Policy - South Hill Animal Clinic does not perform surgeries that are deemed a cosmetic alteration, or procedures that are of no medical benefit to the patient. Types of procedures we do not perform include: tail docking, ear cropping, tattooing other then for identification/registration, and declawing. In Saskatchewan veterinarians are prohibited from performing various cosmetic surgeries through the Saskatchewan Veterinary Medical Association (SVMA) by-laws and codes of practice. Please refer to this document from the Canadian Veterinary Medical Association for more information.